eCommunications

Enables school administrators to record, schedule, send and track customized messages to students, parents and staff rapidly. It allows for mass voice, email or SMS text notification for school crisis response, school closings or non-emergency reminders and general school news. Also, the notification systems may interface with other social media platforms.

Sample products in this service include, but are not limited to:

• Blackboard Mass Notification
• School Messenger
• Shoutpoint
• Remind
• ParentSquare

• Ability to extract required data from the source system. This may incur additional costs not included in the service.
• Ability to securely transmit data.
• Purchase appropriate license(s) and maintenance for selected program(s).

• Provide a primary and secondary contact for the service
• Ensure at least two district employees participate in initial training
• Provide appropriate staff with access to the source systems and procedures
• Comply with all regulations and laws governing mass communication
• Provide vendor with secure, electronic access to student/staff contact data in a readable and suitable format
• Verify and maintain accuracy of data
• Utilize vendor support for off-hours needs

• Facilitate purchase of vendor licenses and services
• Assist the district in connecting student and staff data to the communication system
• Serve as liaison between the district and the vendor
• Manage data integration processes at year-to-year transitions

This service helps to implement vendor-based solutions that promote public internet communications through sharing of school board information as well as the collection, exchange, sharing and analysis of ideas and data that relate to the school community at large.

Sample products in this service include, but are not limited to:

Note: Anticipated to merge with 605.440 following the 2025-2026 school year.

• ArchiveSocial
• BoardDocs
• Propio
• School Messenger: Presence
• SchoolSites
• SiteImprove
• Talking Points
• ThoughtExchange
• Thrillshare
• Web Community Manager
• Web Governance

• Ability to extract required data from the source system if applicable. This may incur additional costs not included in the service.
• Ability to securely transmit data
• Appropriate license(s) for selected program(s)

• Designate a district primary and secondary contact for service
• Ensure at least two two district employees participate in initial training
• Provide appropriate staff with access to the source systems and procedures
• Comply with all regulations and laws governing use of resources
• Updating and maintaining the accuracy of system data is the sole responsibility of the district
• Report issues and request training

• Coordinate and participate with vendor demonstrations
• Contract administration, license tracking and invoicing
• Act as liaison between vendor and district
• Assist with implementation planning
• Coordinate escalated support requests between district and vendor

This service supports systems and services within your cloud domain productivity suite (Microsoft or Google).

More specifically, Cloud Domain Management provides remote management of your Monroe RIC provisioned Microsoft 365 or Google Workspace cloud domain with guidance from a district designated staff member. The service encompasses management components needed to facilitate secure operation of cloud domain solutions, licensing, and specified subscriptions.

There is a potential for interdependencies between Cloud Domain Management and other services. As a result, there may be projects identified requiring additional planning, implementation and support. Some examples of this are Gmail, Exchange Online, SharePoint, Teams for Education, and Adobe tools. As these interdependent projects are requested, a planning meeting will be held and all costs associated will be outlined in a scoping proposal for district approval.

• Core Participation
• District LAN, Monroe RIC connectivity
• Subscription to Microsoft Enrollment for Education Solutions (EES) or Google Workspace for Education

• Provide global/super administration access to Microsoft Online Services or Google Workspace for Education to RIC staff
• Provide remote access to the district's cloud domain to RIC staff
• Provide remote access to district Active Directory and any cloud domain related member servers to RIC staff
• Limit administrative access to district's cloud domain to specific technical support staff and specific limited functions
• Notify RIC Help Desk of any inaccessibility to related district and cloud resources
• Designate a primary and secondary contact to work with RIC staff
• Adhere to RIC-scheduled downtime required to facilitate changes per Change Control Management processes
• Coordinate with the RIC for any unscheduled downtime required to resolve cloud domain issues
• Comply with all pertinent regulations related to data security, privacy, licensing, etc.
• Maintain operating systems required for cloud domain implementation, including devices, servers, and Active Directory forest or domain level operations
• Perform on-premise Active Directory changes as needed

• Serve as primary administrators for district's cloud domain
• Limit cloud domain administrative access to authorized personnel
• Support cloud core suite vendor-provided services
• Remote troubleshooting and resolution of cloud domain issues
• Escalate cloud domain issues to vendor support teams

• This service supports users and accounts tied to Microsoft and Google suites and connects them to a multitude of vendor and cloud systems.

  More specifically, Cloud Identity Management utilizes an automated provisioning system to synchronize Active Directory accounts with cloud provider directories such as Microsoft Entra ID and Google Workspace. This enables replicated identities for authentication, password management and single sign on (SSO) to access cloud resources consistent with the Principle of Least Privilege and best practices.

  The Monroe RIC will facilitate required server resources enabling this technology.

• Core participation
• Participation in 605.580 Cloud Domain Management
• Monroe RIC connectivity
• Ability to extract required data from the source system
• Requires virtual servers via 605.420 Server and Storage Hosting
• Dedicated member server for account synchronization tools
  • Azure Active Directory Connect
  • Google Cloud Directory Sync
    • Google Password Sync is required on all writable domain controllers

• Designate a district primary and secondary contact for service
• Provide end-user support
• Maintain strict confidentiality
• Provide enterprise admin access to maintain the synchronization between local Activity Directory domain and the cloud domain (Azure AD or Google Workspace)
• Manage appropriate encryption certificates

• Provide ticket, telephone and email support
• Maintain dedicated member server
• Maintain user provisioning and password sync tools
• Liaison service for higher-level support needs between district and vendors
• Provide secure managed accounts for service application operation with appropriate role-based access controls
• Perform cloud domain user administration via license automation groups

Cloud Suite Backup Management provides for the long-term storage of user and system data to enable legal compliance, operational efficiency, and data recovery. Using the applicable cloud connections, user and system cloud data is stored and secured for later access. Access can be either by district administrators and/or the RIC staff.

• Core Participation
• 605.580 Cloud Domain Management
• District LAN, Monroe RIC connectivity

• Designator a primary and secondary contact for service
• Promptly notify RIC Help Desk of a change in contacts
• Provide district staff to plan implementation
• Determine authorization levels for email accounts
• Implement district record retention schedules

• Provide phone, email, and screen sharing support
• Work with vendor support as needed
• Monitor license compliance
• Assist with backup setup and configuration
• Monitor system backup operations, review reports and logs, and ensure system integrity
• Troubleshoot and resolve issues

The Email - Cloud service provides administrative configuration and management support for Microsoft 365 and Google Workspace Gmail cloud email systems.

• Monroe RIC connectivity
• Participation in 605.580 Cloud Domain Management
• Participation in 605.581 Cloud Identity Management
• Cloud Service Licensing (either of):
  • Microsoft Enrollment for Education Solutions (EES)
  • Google Workspace for Education
• Remote access to the district's Active Directory and any member servers related to the district's Cloud Domain
• Temporary domain admin access to install/upgrade the synchronization tools within the domain
• Dedicated member server for account synchronization tools:
  • Azure Active Directory Connect
  • Google Cloud Directory Sync
    • Google Password Sync is required on all writable domain controllers

• Grant administrative access to volume licensing web portal for Microsoft Online Services or Google Workspace for Education
• Assign MonroeRIC as primary administrators for the district's Cloud Domain
• Provide district technical support staff with limited administrative access to the district's Cloud Domain
• Provide continuous and remote access to appropriate district or cloud resources and notify the RIC of any accessibility issues
• Designate staff members as primary and backup contacts to work with RIC staff.
• Adhere to RIC scheduled downtime required to facilitate changes per Change Control Management
• Work with the RIC for unscheduled downtime required to resolve any Cloud Domain issues
• Comply with all legal, regulatory, and licensing requirements.
• Maintain and upgrade operating systems (including servers and endpoints)
• Facilitate on-premise Active Directory changes
• Provide end-user support for chosen email devices and solutions.

• Support core email services
• Remote troubleshooting and resolution of cloud email issues
• Support escalation of cloud email issues to vendor support teams

Electronic email archiving provides long-term archiving of email messages for legal compliance and operational efficiency. Email messages are captured prior to delivery and securely stored for later access. Access can be either by district administrators and/or the end user. The system has extensive support for keyword and other searches across all district mailboxes for legal investigations and discovery with RIC support.

• Core Participation
• 605.581 Cloud Identity Management

• Designate a district primary and secondary contact for service
• Provide end-user training and support for individual mail archive access

• Configure and maintain cloud mail archiving service
• Perform email investigations and retrieval upon written authorized request